Privacy Policy and Terms and Conditions

Wagging Tail Raw Dog Food Ltd

Privacy Policy

Our website address is: https://waggingtail.uk.

What personal data we collect and why we collect it

Newsletter registration

When visitors opt in to the newsletter, Wagging Tail will store their email address using Mail Chimp as the newsletter delivery service. Mail Chimp privacy policy can be viewed here https://mailchimp.com/legal/privacy/ 

SMS registration

When visitors opt for SMS Update, Mail Chimp handle the data entry and Clicksend handle the SMS service. Clicksend privacy policy can be viewed here https://www.clicksend.com/gb/legal/privacy-policy/

Messages

When visitors leave messages via the site we collect the data shown in the message form. This data is handled by Siteground which is forwarded to the Shop in the form of an email. Siteground’s privacy policy is here https://www.siteground.com/viewtos/privacy_policy

Cookies

If you leave a message via our site, we do not store any cookies and we do not store on site your name, email address or phone number.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Wagging tail is registered with Google Analytics and stores standard web browsing information to assess performance. Personal information used in contact forms or Newsletters are not used by the analytical programs used by Google. Google Privacy policy is here https://policies.google.com/privacy?hl=en-US 

Click and Collect

Wagging Tail customer information is held in store for the purpose of Click and Collect. The personal information attached to Click and Collect orders is deleted after 30 days.

What rights you have over your data

If you have registered for our newsletter or entered a message on the website, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

How we protect your data

Date in store is held on encrypted devices. Website information is encrypted. We do not pass on personal information to any third parties not listed in the Privacy policy.

Terms and Conditions 

Agreement 

This Agreement applies to your purchases of Product(s) from Wagging Tail Raw Dog Food. The parties to this Agreement are: (1) the person who makes the purchase, referred to throughout the Agreement as “you” or “your”, and (2) our company, Wagging Tail Raw Dog Food. Wagging Tail Raw Dig Food is referred to in this Agreement as the “Company”, “we”, and “us”.

 

We may make changes to the terms and conditions of this Agreement, but the latest version will always appear on this page. Any changes to this Agreement will apply to all new orders placed after the change is published on the Website. You should check this Agreement before each order you place, in case it has changed since your last visit.

 

Definitions

In this Agreement, the following capitalised words have these specific meanings.

 

‘Product’ means an item available for sale in store.

 

Payment

Unless otherwise stated, all prices shown on the Website are inclusive of VAT and other applicable UK taxes. 

 

Orders must be paid for in shop immediately by cash, credit or debit card. If we cannot accept requests for Credit.

 

Returns

We want you to be completely happy with your purchase. If, however, you would like to return an item, please do so within 30 days. Unfortunately any Food elements purchased cannot be returned. This includes, Frozen produce, dried produce and packet items containing pet food.

 

Non food Items must be in original condition and returned with the original sales receipt. Items that have been cut to order such as Vet Bed cannot be returned.  

 

 

Questions

If you have any questions, please contact us via the website or visit our shop

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